Support
Frequently asked questions
Everything about the product, the method and your order. If we've missed something, just ask.
Product
Is Holdie safe and gentle on skin?
The formula is hypoallergenic and made for direct skin contact. Most people use it daily without issue. If you have reactive or sensitive skin, patch-test a small area on your forearm and wait a few hours before an event.
Will it show through my clothing?
It dries completely clear and stays flexible, so it stays invisible under silk, lace, chiffon and other sheer fabrics. Applying a thin line rather than a thick one keeps it undetectable.
What fabrics does it work on?
Silk, satin, cotton, jersey, lace, lycra and most synthetics. It also works on wig lace, stocking bands and costume pieces. For very heavy or structured fabric, use a slightly longer line of adhesive.
How long does one tube last?
A 20ml tube gives roughly 25–40 applications depending on how much you use. For most people that is a full season of regular wear.
Using It
How long does the hold last?
A single application is designed to hold through a full day or evening — including movement, dancing and sweat. If something starts to lift, rinse the area and reapply rather than adding fresh glue over dried glue.
What if it does not stick?
Nine times out of ten it is one of two things: the skin had lotion or oil on it, or the adhesive was pressed before it turned tacky. Clean the area, apply a thin line, and wait the full 20 seconds before pressing.
Can I use it on my face or hairline?
It is designed for the body and works well along a wig lace hairline. Avoid the eye area entirely, and do not use it on broken or irritated skin.
Does it come off in the pool or shower?
It is water resistant, not permanent. It holds through sweat, humidity and a spilled drink, but sustained warm water will soften it — which is exactly how you remove it.
Orders & Shipping
How long does delivery take?
Orders are dispatched within one business day. Standard delivery times are shown at checkout based on your address.
Do you ship internationally?
We currently ship within the United States. Sign up to the newsletter and we will let you know when we open other regions.
What is your returns policy?
Because Holdie is a cosmetic product applied directly to skin, we can't accept returns for hygiene and safety reasons. However in the case that the order has not arrived within 30 days of purchase you will receive a full refund..
Can I change or cancel my order?
If it has not shipped yet, yes. Email us as soon as possible with your order number and we will sort it.