Refund policy

Last updated: August 4, 2026

Non-arrival guarantee If your order has not arrived within 30 days of dispatch, contact us. We will issue a full refund and send you a discount code for a future order — no questions asked.

Damaged or incorrect items If your order arrives damaged, defective, or wrong, contact us within 14 days of delivery with a photo of the item. We'll send a replacement or issue a refund, whichever you'd prefer.

Change of mind Because Holdie is a cosmetic product applied directly to skin, we can't accept returns of opened or used tubes for hygiene and safety reasons.

Order changes and cancellations Orders are dispatched within one business day, so there's a short window to make changes. Contact us as soon as possible after ordering if you need to update or cancel — we can't guarantee a change once an order has shipped.

How to request a refund Email contact@holdieglue.com with your order number and a brief description of the issue. Most requests are answered within one business day.

Refund timing Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Contact contact@holdieglue.com